BizFlix Global ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website, use our software services, or use our restaurant CRM platform, including communication features powered by the WhatsApp Cloud API.

Information We Collect

We may collect personal and business-related information that you provide directly to us or that is processed through our platform. This may include names, email addresses, phone numbers (including WhatsApp numbers), customer communication data, order details, payment-related status information, reservation data, account credentials, and support requests. We may also collect technical information such as IP addresses, browser type, device information, cookies, and usage logs to maintain platform security, troubleshoot issues, and improve our services.

How We Use Your Information

We use information to provide and improve our services, operate our CRM platform, support customer accounts, maintain security, respond to enquiries, and enable service-related communication. For restaurant clients using our platform, this may include sending transactional messages such as order confirmations, payment updates, order status notifications, reservation-related communication, and customer support messages.

WhatsApp Integration

Our platform integrates with the Meta WhatsApp Cloud API to help client businesses, such as restaurants, communicate with their customers. Messages sent through our platform are sent on behalf of the relevant client business that has connected its own WhatsApp Business Account. BizFlix Global acts as a technology provider and platform operator. We do not independently initiate customer conversations outside the workflows and instructions of our client businesses.

Client Responsibility and Consent

Businesses using our platform are responsible for ensuring they have an appropriate legal basis and, where required, valid customer consent before sending WhatsApp messages or other communications. Client businesses are also responsible for the content of the messages they send, compliance with applicable law, and compliance with Meta and WhatsApp policies. Customers may opt out of WhatsApp communication by replying STOP where applicable or by contacting the relevant business directly.

Sharing Your Information

We do not sell or rent personal information. We may share information only as necessary to operate our services, comply with legal obligations, enforce our rights, or protect our systems. This may include sharing data with Meta Platforms for the purpose of delivering WhatsApp messages through the WhatsApp Cloud API, with our trusted hosting and infrastructure providers, and with the client business that uses our CRM platform to manage its customer relationships and communications.

Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records, support legitimate operational needs, resolve disputes, enforce agreements, and comply with applicable law. Retention periods may vary depending on the nature of the service, the type of data involved, and legal or contractual obligations.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction. These measures may include secure hosting, encryption in transit where applicable, access controls, authentication measures, activity logging, and regular monitoring. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, or object to certain processing activities. If you wish to exercise any of these rights, please contact us at apply@bizflixglobal.com. Where your information is processed by a client business through our CRM platform, we may direct you to that business where appropriate so the request can be handled accurately.

Cookies and Website Usage

Our website may use cookies and similar technologies to improve browsing experience, understand website performance, support basic functionality, and maintain security. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect website functionality.

Changes to This Policy

BizFlix Global may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Any updates will be posted on this page, and the revised version will apply from the date it is published.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to submit a privacy-related request, please contact us at apply@bizflixglobal.com.